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TabondPets Help Center

Welcome to the TabondPets Help Center. Here you’ll find answers to our most frequently asked questions. Still need help? Reach us anytime via WhatsApp or email.

Orders & Shipping

Which countries/regions do you ship to?

We currently ship within West Malaysia only. Logistics to other regions — East Malaysia, Singapore, Thailand, and Indonesia — are being set up. Thanks for your patience while we expand!

How long does it take to process my order?

Orders placed on non-holiday weekdays are processed and shipped within 24 hours.

What’s the average delivery time?

Approximately 3 working days within West Malaysia.

Will I receive a tracking number? How is it sent?

Yes. Once your order ships, a tracking number is generated and sent to you via email (to the address used at checkout). You can also check your Shopify order status page.

Do you offer free shipping?

Standard shipping fees apply for most orders. We occasionally offer free shipping promotions (including WhatsApp orders) — follow our announcements for updates.

Product Information

What are the main ingredients? Are they safe?

Our litter is made from sodium-based mineral litter, cassava starch, and bentonite — all natural ingredients. It contains 0 formaldehyde and 0 aflatoxins.

How is your cat litter different from others?
  • Source factory with our own mines — we control quality from raw materials to finished product.
  • Ultra-low dust (~0.2%) — virtually dust-free, gentler on respiratory health.
  • Anti-stick-to-bottom technology — easier cleaning and a cleaner litter box.
  • Superior odor control — ideal for multi-cat households.
Can I flush the cat litter?

We do not recommend flushing mineral litter down the toilet. Please dispose of used clumps in household waste according to local regulations.

Is it suitable for kittens or multi-cat households?

Yes. The mineral litter mimics the desert-sand texture cats love, delivers ~0.2% dust, and provides strong odor coverage with anti-stick performance — friendly for kittens and great for multi-cat homes.

How do I use the litter? Any mixing tips?

When used alone, spread 5–8 cm of mineral litter in the box. You may also mix:

  • Bottom layer: ~2 cm cassava litter
  • Top layer: mineral litter (or other preferred type)

Returns & Refunds

Can I return or exchange my order?

Yes. If the product is defective/damaged, or if the item is unopened and in original condition, you may request a return/exchange within 7 days of receipt.

How do I request a refund?

Email info@tabond.com or WhatsApp us at +60 18-217 8458.

How long will my refund take?

Approved refunds are processed within 48 hours. Your bank or payment provider may require additional time to post the funds.

Payment & Security

What payment methods do you accept?

We accept credit cards, PayPal, and local e-wallets.

Is my payment information secure?

Yes. Payments are processed via secure gateways. Your card details are encrypted and not stored on our servers.

Do you offer Cash on Delivery (COD)?

Currently, COD is not available.

Wholesale & Partnership

Do you offer wholesale or distributorship?

Yes. Please visit our Become Our Partner page for details.

How can I contact you for business cooperation?

Visit Become Our Partner or email us at collab@tabond.com.

Sustainability & Responsibility

Do you run any charity or community programs?

Yes. In China, we collaborate with 100+ universities to provide free supplies for campus stray cats. We believe a brand’s influence goes beyond products — we strive to create a positive impact for animals and communities through long-term support, donations, and awareness initiatives.

Is your cat litter biodegradable?

Our litter is made from natural minerals and plant-based materials, which are environmentally friendly and biodegradable under appropriate conditions.

Need More Help?

How can I reach customer service?

Email: info@tabond.com
WhatsApp: +60 18-217 8458

Service hours: Mon–Fri, 10:00–18:30 (GMT+8)

Still need help? Message us on WhatsApp or email info@tabond.com.

 

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